Quick answers to common questions about delivery, returns and refunds.
Where do you ship?
Available delivery destinations are shown at checkout. If your address is not accepted, please email us before ordering.
Do you ship internationally?
International delivery is available only when offered at checkout. Import duties, taxes and local import rules are the customer’s responsibility.
How long will my order take?
We aim to dispatch within 1–3 business days. Your delivery estimate will be shown at checkout and begins after dispatch.
How can I track my order?
Where tracking is available, we will email the details after dispatch. Tracking may take a little time to update.
What if my parcel is delayed, lost or damaged?
Please email us promptly with your order number. For damage, keep the packaging and send clear photos, preferably within 48 hours.
Can I change or cancel my order?
You may request cancellation within 24 hours. We will do our best, but changes cannot be guaranteed once processing or delivery has begun.
Can I return an item?
Change-of-mind returns may be requested within 14 days of delivery if the product is unopened, unused and still sealed. Opened food packages cannot be returned for change of mind.
How are refunds processed?
Email us with your order number and wait for return instructions. Approved refunds are sent to the original payment method after the return is received and inspected.
Need more detail? Read our Shipping Policy and Return and Refund Policy, or email hello@sunriva.com.au.