Refund policy

Last updated: 31 July 2026

We want you to enjoy your SUNRIVA purchase. This policy explains our change-of-mind returns, order cancellations and the remedies available if something is wrong with your order.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, refund or other remedy if a product is faulty, unsafe, not as described or otherwise fails to meet a consumer guarantee. Nothing in this policy limits those rights.

14-day change-of-mind returns

You may request a change-of-mind return within 14 days after delivery if the product is unopened, unused, in its original sealed packaging and in a condition suitable for resale. Because we sell food products, opened packages cannot be accepted for a change-of-mind return for hygiene and food-safety reasons.

To request a return, email hello@sunriva.com.au with your order number and the item you wish to return. Please wait for return instructions before sending anything. Unauthorised returns may not be accepted.

Unless the product is faulty, damaged or incorrect, you are responsible for return postage and the original delivery charge is not refundable. We recommend using a tracked service, as you remain responsible for the parcel until it reaches us.

Damaged, faulty or incorrect items

Please inspect your order promptly after delivery. If an item arrives damaged, is incorrect or appears unsafe, contact us as soon as possible—preferably within 48 hours—with your order number, a description of the issue and clear photographs where appropriate. We will assess the issue and provide the remedy required by law, which may include a replacement or refund. We will cover reasonable return costs where the product does not meet a consumer guarantee.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to process the refund.

Order cancellations

You may request cancellation within 24 hours after placing an order. We will do our best to cancel it before dispatch, but cancellation cannot be guaranteed once processing or delivery has begun. If the order has already been dispatched, the return conditions above apply.