Privacy policy

Last updated: 31 July 2026

SUNRIVA respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit www.sunriva.com.au, make a purchase, contact us or otherwise interact with our store.

Information we collect

Depending on how you interact with us, we may collect your name, billing and delivery address, email address, telephone number, order and transaction details, customer-service messages, marketing preferences, device and browser information, IP address, cookie data and information about how you use our website. Payment details are processed by Shopify and our payment providers; we generally do not receive or store your complete card number.

How we collect information

We collect information directly from you when you place an order, create an account, contact us, subscribe to marketing or submit a form. We may also collect information automatically through cookies and similar technologies, and receive information from Shopify, payment providers, delivery providers and other service providers involved in your transaction.

How we use information

We use personal information to process payments and orders, arrange delivery, communicate with you, provide customer support, prevent fraud and security incidents, maintain and improve our website, comply with legal obligations and, where permitted, send marketing communications. You may unsubscribe from marketing at any time by using the unsubscribe link or contacting us.

Sharing of information

We may share information only as reasonably necessary with Shopify, payment processors, delivery and fulfilment providers, website hosting, analytics and marketing providers, professional advisers, insurers, regulators or law-enforcement bodies. We do not sell personal information for money.

Our store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform and related services. You can learn more in Shopify’s Privacy Policy.

Overseas processing

Some service providers may store or process information outside Australia. Where applicable, we take reasonable steps to work with reputable providers and require appropriate safeguards, subject to applicable law.

Cookies and analytics

We and our service providers use essential cookies to operate the store and may use analytics or marketing cookies to understand site use and improve our services. You can manage cookies through your browser and any consent controls shown on the website, although disabling essential cookies may affect store functionality.

Storage and security

We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, tax, accounting, dispute-resolution and fraud-prevention requirements. We use reasonable administrative, technical and organisational safeguards, but no internet transmission or storage system is completely secure.

Access, correction and complaints

You may request access to or correction of personal information we hold about you, or raise a privacy concern, by emailing hello@sunriva.com.au. We may need to verify your identity before responding. We will handle requests and complaints in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.

Children

Our store is not directed to children, and we do not knowingly collect personal information from children without appropriate consent.

Changes to this policy

We may update this policy to reflect changes to our practices, services or legal obligations. The latest version will be published on this page with the updated date.